This Refund Policy is to explain when you can request a refund with respect to products and services acquired from Heberfacile or through us from our partners and/or affiliates (collectively “Services”).
General Terms
General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.
In no event is the same Service eligible for more than one refund.
Service(s) must be cancelled before we can issue a refund.
No refund will be made if your Service(s) are suspended or terminated for cause.
If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to Heberfacile.
All refunds are processed in US dollars/MAD: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.
Unless you request otherwise, refunds will be credited to your Heberfacile account balance. Purchases made using Heberfacile account funds can only be refunded as account credit. Purchases made by credit card or PayPal may be refundable to the source of payment. Heberfacile is not responsible for any additional charges imposed by your credit card company or PayPal in the case of refund.
Any processing fee(s) will be deducted from a refund.
Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).
Special Terms
Domain Name Registration/Renewal
Please note that, in most cases, cancellation and refund are not available for new domain registrations/renewals due to restrictions imposed by the applicable registry or registry operating company.
No refunds are available for fees paid for After Market Domain Names unless your After Market Domain Name registration is rejected or cancelled by Heberfacile, the registry or the third party seller.
Web Hosting
Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.
Package fees for Shared Hosting, Reseller Hosting and VPS Hosting may be refundable, at the sole discretion of Heberfacile, if you, the account holder, cancel within fourteen (14) days after purchase.
No refunds are available for the following:
Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee;
Any fees related to domain name registrations associated with your Web Hosting package;
Any renewals of Web Hosting and related Service(s).